Good Health Group Clinic

Privacy Policy

Last updated: 25/08/2026

1. Introduction

Good Health Group Clinic ("we", "us", "our", "the Clinic"), located at 333 Nepean Hwy, Brighton East VIC 3187, is committed to protecting the privacy of the personal and health information we hold. This Privacy Policy explains how we collect, use, store, and disclose personal information, including sensitive health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to information collected about clients (patients) of the Clinic and its independent practitioners, as well as visitors to our website (ghgc.com.au) and recipients of our marketing communications.

2. What Personal Information We Collect

"Personal information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not. "Health information" is personal information relating to a person's health, including illness, injury, or disability, and is treated as sensitive information under the Privacy Act.

Depending on your interaction with us, we may collect:

●      Contact details — name, address, phone number(s), email address

●      Date of birth and sex/gender

●      Emergency contact details

●      Medicare number, DVA number, and private health fund details

●      Health information — including medical history, symptoms, diagnoses, treatment notes, medical alerts, and referral details from referring doctors or other health professionals

●      Billing and payment information

●      Appointment and booking history

●      Website usage data (see Section 11 below)

3. How We Collect Your Information

We generally collect personal information directly from you — for example, when you make a booking, complete a new client intake form, attend an appointment, or contact us by phone, email, or through our website.

We may also collect information from other health professionals (such as a referring doctor), your health fund, Medicare, or the Department of Veterans' Affairs, where relevant to your care and with your consent where required.

4. Why We Collect and Use Your Information

We collect and use your personal and health information to:

●      Provide clinical assessment, treatment, and care

●      Manage appointment bookings and reminders

●      Process payments and health fund or Medicare claims

●      Communicate with you about your care, including follow-up and rebooking

●      Send you information about our services, including appointment availability, new services, and clinic updates, where you have consented and not opted out

●      Comply with our legal and professional obligations

●      Improve our services and website

If you choose not to provide certain personal information, we may not be able to provide you with treatment or particular services.

5. Disclosure of Your Information

We only use and disclose your personal information for the purpose it was collected, unless you consent to another use, you would reasonably expect it, or the disclosure is otherwise required or authorised by law.

We may disclose your personal information to:

●      Your treating practitioner(s) within the Clinic, where relevant to your care

●      Other health professionals involved in your care, with your consent, where required

●      Your private health fund, Medicare, or DVA, for the purpose of processing claims (e.g. via HICAPS)

●      Our practice management and booking software provider (Cliniko), which stores and processes patient records on our behalf

●      Our email and SMS marketing provider (Mailchimp), for the purpose of sending appointment-related and promotional communications, where you have provided your contact details and not opted out

●      Our accountant and bookkeeper, for billing and financial administration purposes

●      Regulatory or professional bodies, courts, or law enforcement, where required or authorised by law

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of the third-party service providers we use (including Cliniko and Mailchimp) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to require these providers to handle your information consistently with the Australian Privacy Principles.

Where a service provider is located overseas, you may have limited ability to seek recourse under Australian privacy law directly against that provider.

7. How We Protect and Maintain Your Information

We take reasonable technical, physical, and administrative steps to protect the personal and health information we hold, including:

●      Electronic health and booking records held in a secure, password-protected practice management system

●      Restricted access to patient records, limited to practitioners and staff who need it to provide your care or manage the Clinic

●      Secure storage of any physical records

●      Confidentiality expectations for all practitioners and staff handling patient information

We take reasonable steps to ensure the personal information we hold is accurate, complete, and up to date. Health records are retained for the period required under applicable Victorian health records legislation. If we no longer need personal information and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Marketing Communications

From time to time, we may send you information about our services, appointment availability, or clinic updates by email or SMS. By providing your contact details, you consent to receiving this type of communication, unless you tell us otherwise.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, replying STOP to our SMS messages, or contacting us directly using the details in Section 13. Opting out of marketing will not affect appointment reminders or communications necessary for your ongoing care.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that it be corrected if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details in Section 13.

We will respond to access requests within a reasonable timeframe. We may charge a reasonable administrative fee to cover the cost of retrieving and providing your information. We may decline a request for access in certain circumstances permitted by law, and where we do, we will provide reasons where required.

10. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details in Section 13. We will investigate your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Cookies and Website Data

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site and to improve its content and performance. This may include:

●      The number of visitors and pages viewed

●      The date, time, and duration of a visit

●      The visitor's general location and browser/device type

●      The path taken through the website

This information is generally used in an aggregated, de-identified form and is not used to personally identify you. You can adjust your browser settings to refuse cookies, though this may affect some website functionality. If you do not want your visit data collected by Google Analytics, you can use the Google Analytics opt-out browser add-on.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be published on our website with a revised "last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us:

●      Good Health Group Clinic

●      333 Nepean Hwy, Brighton East VIC 3187

●      Phone: (03) 9505 0595

●      Email: info@ghgc.com.au